Counseling Services

Free Counseling Services for Community Members

To make an appointment, please call the clinic at (423) 439-7679 and leave a message. You will be contacted regarding an appointment time or to answer any questions regarding services.

If it is permissible for the caller to leave a message or talk to other individuals in the household regarding services, please let us know this in your message. Otherwise, in order to maintain confidentiality, individuals contacting clients do not leave answering machine messages or reveal the reason for calling to anyone other than the original caller.

Alternately, you may email the clinic at CCC@etsu.edu to make an appointment.

Concerns Commonly Addressed

Counselors are prepared to deal with a broad array of individual, couple and family concerns, including:

• personal relationships
• couple and partner issues 
• family issues and relationships
• sexual, physical and psychological abuse
• personal life decisions
• career decisions
• divorce and separation decisions
• loneliness
• habit control
• personal growth
• social skill development 
• anxiety
• depression
• child problems
• sexual orientation and identity
• gender identity
• grief, loss of loved ones

The Community Counseling Clinic operates through the Counseling Program at ETSU and cannot offer 24 hour emergency services, services to those requiring inpatient care, or services that are court-ordered. Individuals assessed to require greater attention and care than can be provided will be referred to an appropriate agency for services.

For those reasons, ETSU's Community Counseling Clinic does not see the following:

1. Individuals currently exhibiting severe or acute behaviors or symptoms such as paranoia, hallucinations, etc
2. Individuals who have exhibited suicidal behaviors in the last 6 months
3. Individuals/couples/families for which forensic analysis is required or the submission of assessments, session documentation, or testimony to meet attorney, court or employer, etc. expectations
4. 
   Minors under 16 will not be seen unless the person(s) consenting to their treatment has legal custody of the child
5. 
   Individuals currently in counseling with someone else will not be seen by the ETSU CCC (note some exceptions for couples and family counseling)
6. Students in the ETSU counseling program and their immediate family members/partners

Note: The ETSU Community Counseling Clinic is not responsible for children accompanying clients during counseling sessions.

Locations

Providers

The clinic is staffed by master's level counselors-in-training who are individually supervised by an ETSU Department of Counseling faculty member. As a  result, each case receives extensive consideration and attention, often more attention than is possible at other mental health facilities where there are financial and time constraints.

There are no limits on the number of counseling sessions that individuals and families may attend. However, counselors-in-training may rotate after 1 to 3 semesters, and those seeking services may be transferred to a new counselor. Because of the close supervision that our counselors receive, transferring clients to a new therapist is convenient and efficient, with minimum disruption to the counseling process.

Confidentiality

Information stated in counseling sessions is confidential. Information discussed in counseling sessions is not available to anyone (including guardians/family members, university administration, police, etc.) without a signed release from the client. However, by law counselors are obligated to report to appropriate persons:

• reports or evidence of child or elder abuse
• threats of harm to others
• harm to self, such as suicide. Courts may also mandate records.

We abide by HIPAA, FERPA, and the American Counseling Association Code of Ethics.

Why ETSU Health?

It is the mission of the Community Counseling Clinic to serve our clients’ needs. We do not engage in discrimination based age, color, culture, disability, ethnic group, gender/gender identity, religion, sexual/affectional orientation, marital status, veteran status, or socioeconomic status.