Frequently Asked Questions

ETSU Health

What is ETSU Health?

High-quality, accessible health care ensures that the strengths of our region – its people, institutions, and traditions – can thrive. With 30 clinical sites, almost 250 health care providers, and colleges of Medicine, Nursing, Pharmacy, Public Health, and Health Sciences, ETSU Health is on the front lines of efforts to improve the region’s health.

Working with its wide range of regional partners, ETSU Health providers offer leading-edge health care in dozens of specialties. They serve the region, with clinics in five counties with a commitment to caring for all citizens of Northeast Tennessee and Southwest Virginia.

Our providers are experts in their fields and know the latest research and treatment approaches. With its emphasis on interprofessional education and care, ETSU Health is uniquely positioned to offer patients team-based care and a seamless experience.

ETSU Health is dedicated to providing greater access to care and delivery of services that will improve the health of the region.
How do I find a clinic’s location?

Visit our Clinic Locations page to find a clinic near you. On that page, you can click "get directions" on each clinic's card to link to Google Maps for further assistance.
How do I contact a specific provider/specialty office or make an appointment?

You may find a provider by utilizing our Find a Doctor page. At participating practices, patients may also send secure online messages to their current provider via MyChart.

What is MyChart?

MyChart is a secure website where you can access and manage your personal health information.
How can I sign up for MyChart?
To access MyChart patient portal for "ETSU Health":
1. Visit: www.etsuhealth.org/mychart
2. Create a MyChart account.
3. Request a connection by selecting ETSU Health.
For minor and proxy access, you must fill out a consent form. You will receive an invitation email with instructions to setup your proxy access.

The consent form can be dropped off at your provider’s office.
How do I contact technical support for MyChart?

For technical issues with MyChart, contact the MyChart Technical Support Team at (423) 952-8040.

How can I make an appointment?

To speak with someone regarding an appointment, call (423) 433-6757.
I have an appointment. How do I find out when and where it is?

For information about an appointment you’ve already scheduled, check MyChart or call (423) 433-6757.

How will my payment be applied?
- Payments will be applied to the oldest outstanding balance on the Patient Account Number entered and will not be applied to any other billing account.
- Payments will be posted on the next business day.
- If you have any questions please contact the Patient Accounts Department at the number below.
Why pay my medical bills online?
- Smarter billing.
- Skip writing checks and save on postage.
- Go paperless for a cleaner environment.
- Clear the clutter of maintaining files at home.
How does paying online help make payments easier?
- Pay online with your credit card or checking account.
- Save the cost and the hassle of buying stamps.
- More easily avoid late payments.
Are online payments secure?
- Paying your medical bills online from your computer is safe, convenient and free.
- Eliminate the privacy risks of mishandled postal mail.
- Feel confident you’re protected with the latest encryption tools.
Further Questions?

If you have any questions about your bill or would like to update your address or insurance information, please contact the Patient Accounts Department at (844) 978-6626 from 8 a.m.-4:30 p.m. (EST), Monday-Friday (except holidays).