Frequently Asked Questions

 ETSU Health

  • What is ETSU Health?
    High-quality, accessible health care ensures that the strengths of our region – its people, institutions, and traditions – can thrive. With 30 clinical sites, almost 250 health care providers, and colleges of Medicine, Nursing, Pharmacy, Public Health and Clinical and Rehabilitative Health Sciences, ETSU Health is on the front lines of efforts to improve the region’s health. Working with its wide range of regional partners, ETSU Health providers offer leading-edge health care in dozens of specialties.
    They serve the region, with clinics in five counties with a commitment to caring for all citizens of Northeast Tennessee and Southwest Virginia. Our providers are experts in their fields and know the latest research and treatment approaches. With its emphasis on interprofessional education and care, ETSU Health is uniquely positioned to offer patients team-based care and a seamless experience.
    ETSU Health is dedicated to providing greater access to care and delivery of services that will improve the health of the region.
  • Will I still be able to see my current provider?
    Yes! All of our current ETSU Physicians providers, nurse-managed clinic providers, and other specialty clinic providers are part of ETSU Health, and you will have the same access to them that you have currently.
  • How do I find a clinic’s location?

    All the clinics will remain in their current location. Clinic locations

  • How do I contact a specific provider/specialty office or make an appointment?

    If you are a current patient of the practice, you may continue to call the same number you have used previously. If you are not a current patient of one of our practices, you may find a provider by utilizing our Find a Doctor tool. University Physician and Associates patients may also send secure online messages to their current provider via My ETSUHealth.

My ETSU Health

  • What is My ETSU Health?
    My ETSU Health is a secure website where you can access and manage your personal health information.
  • How can I sign up for My ETSU Health?
    To access My ETSU Health patient portal for Quillen ETSU Physicians:
    Visit www.followmyhealth.com
    Create a My ETSU Health account
    Request a connection by selecting Quillen ETSU Physicians
    For minor and proxy access, you must fill out a consent form. You will receive an invitation email with instructions to setup your proxy access.
    The consent form can be dropped off at your provider’s office or faxed to (423) 433-6060.
  • How do I contact technical support for My ETSU Health?
    Any questions about My ETSU Health, call 888-670-9775 or email at support@followmyhealth.com


Appointments

  • How can I make an appointment?
    To speak with someone regarding an appointment, call 423-433-6757.
    I have an appointment. How do I find out when and where it is?
    For information about an appointment you’ve already scheduled, check My ETSU Health or call 423-433-6757.
  • How do I find a hospital or facility?
    Explore locations near you and sort by location and treatment type on our location’s finder (link needed)

Billing

  • How Will My Payment Be Applied?
    • Payments will be applied to the oldest outstanding balance on the Patient Account Number entered and will not be applied to any other billing account.
    • Payments will be posted on the next business day.
    • If you have any questions please contact the Patient Accounts Department at the number below.
  • Why Pay My Medical Bills Online?
    • Smarter Billing
    • Skip writing checks and save on postage.
    • Go paperless for a cleaner environment.
    • Clear the clutter of maintaining files at home.
  • Easy Payment Options
    • Pay online with your credit card or checking account.
    • Save the cost and the hassle of buying stamps.
    • Avoid late payments
  • Secure Data
    • Paying your medical bills online from your computer is safe, convenient and free.
    • Eliminate the privacy risks of mishandled postal mail.
    • Feel confident you’re protected with the latest encryption tools.
  • Further Questions?
    If you have any questions about your bill or would like to update your address and/or insurance information, please contact the Patient Accounts Department at 423-433-6000 from 8:00am-4:30pm (EST), Monday-Friday (EXCEPT Holidays) or send a message anytime to billing@etsuphysicians.com

Website

  • What is your online privacy policy?
    We are required by law to maintain the privacy of Protected Health Information (PHI) and to give you this Notice explaining our privacy practices with regard to that information. You have certain rights – and we have certain legal obligations – regarding the privacy of your PHI, and this Notice also explains your rights and our obligations. We are required to abide by the terms of the current version of this notice.

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